Responsible Service of Alcohol: A Server’s Guide and the accompanying Trainer’s Guide offer good practice advice on responsible hospitality issues and can be used for server training programs in commercial venues where alcohol is served.

The guides are intended for serving staff in bars, clubs or restaurants, as well as the retail, hotel and tourism industries generally. They provide valuable tools for promoting a responsible drinking environment.

The guides were developed by the Alcohol Focus Scotland (AFS) and underwent extensive peer review by experts and organizations active in responsible hospitality programs.  ICAP and the European Forum for Responsible Drinking (EFRD) piloted the guides in Hungary.  The final documents reflect feedback from the pilot sessions and are suitable for adaptation in different countries and professional contexts.

The generic guides are available here:

·         Responsible Service of Alcohol: A Server’s Guide (1.11 MB .pdf)

·         French, Portuguese, Spanish, Thai

·         Responsible Service of Alcohol: A Trainer’s Guide (1.33 MB .pdf)

·        French, Portuguese, Spanish

The guides have also been translated and adapted to conditions in Hungary (Server’s and Trainer’s Guide), Poland (Server’s Guide), and South Korea (Server’s Guide).

For more information, contact: info@icap.org.