Most ICAP publications are available online, and many have been translated in part or in full into several languages.

Further Information

Policy Tools  Toolkits  Responsible Hospitality Guides  A Trainer's Guide  Further Information

The same further information that is listed at the back of the Server’s Guide is relevant for Trainers. However, the following links and publications are also useful from a training perspective:

  • www.aerc.org.uk
  • www.ntis.gov.au
  • www.cipd.co.uk
  • www.ihra.net
  • Designing & Delivering Training, David Simmons, CIPD (2003)
  • Promoting Learning, Kate Malone (2003)
  • Trainer’s Pocketbook 10th Ed., John Townsend (2004)